Welcome to Zesty Vex’s FAQ section! We’ve compiled answers to the most common questions about our premium fashion pieces, global shipping, and customer care services. Can’t find what you’re looking for? Our friendly team is always ready to help at [email protected].

About Zesty Vex

What is Zesty Vex’s style philosophy?
We specialize in thoughtfully curated wardrobe essentials that balance luxury with practicality. Our collections (from blouses to jumpsuits) are designed for the savvy shopper who values premium quality, timeless style, and conscientious service.
Where is Zesty Vex based?
Our headquarters are located at 12438 West 83rd Avenue, Arvada, CO 80005, USA. All orders ship from our Colorado facility with signature tissue wrapping to protect your delicate pieces.

Product Questions

What types of clothing does Zesty Vex offer?
Our collections include:
  • All Tops
  • Blouses
  • Dresses
  • Jumpsuits
  • Shorts
  • Tank Tops & Camis
Each piece is selected for its premium fabrics and versatile styling.
How do I choose the right size?
Detailed size charts are available on each product page. Our pieces are true-to-size with a focus on comfortable yet sophisticated fits. When in doubt between sizes, we recommend sizing up for a more relaxed silhouette.
Are your fabrics wrinkle-resistant?
While we select high-quality materials that travel well (especially our signature silks), all delicate items are shipped with special tissue wrapping to minimize wrinkles. For best results, hang garments in a steamy bathroom upon arrival.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Will I be charged customs fees?
For international orders (excluding some remote areas), all customs and duties are calculated at checkout—no surprise fees upon delivery. This transparency is part of our commitment to hassle-free global shopping.
How do I apply a discount code?
Enter your promo code in the designated field at checkout before payment. All valid promotions will be automatically applied to your order total.

Shipping & Delivery

What are my shipping options?
🚀 Express Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking—perfect for special occasions.

🎁 Free Standard Shipping: 15-25 business days via EMS for orders over $50, favored by our eco-conscious customers.
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information immediately when your package ships.
Do you ship to my country?
We ship worldwide except certain remote areas (particularly in Asia). During checkout, simply enter your address to confirm availability. Our climate-conscious routing optimizes delivery efficiency globally.
Can I track my order?
Absolutely! Both shipping methods include real-time tracking from our Colorado facility to your doorstep. You’ll receive a link to monitor your package’s journey as soon as it’s dispatched.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Simply email [email protected] to initiate your return—no complicated forms!
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, we recommend placing a new order and returning the original item. Our fast processing ensures you’ll receive your replacement quickly.

Customer Care

How do I contact customer service?
Our style advisors are available via email at [email protected]. We typically respond within 24 hours (excluding weekends/holidays).
Can I cancel or modify my order?
Orders can be modified/canceled within 1 hour of placement by emailing us immediately. Due to our fast processing times, changes after this window may not be possible.
Do you offer gift wrapping?
All orders receive our signature tissue wrapping, perfect for gifting! While we don’t offer additional gift wrapping, our minimalist packaging lets the premium quality of your Zesty Vex pieces shine.

Still have questions? Our team is dedicated to making your Zesty Vex experience as seamless as our silk blouses. Reach out anytime at [email protected].

Happy styling!
The Zesty Vex Team